The duties of the Department of Quality and Service Planning are as follows:

1. Determining the procedures, principles and rules regarding the application, reception, evaluation and referral to the appropriate service model of children in need of service.
2. Establishing and monitoring psychosocial support programs for children who will receive services from child first reception centers.
3. Providing guidance and counseling to the families or relatives of children who will receive service from child first reception centers in line with the relevant legislation.
4. Ensuring that family-oriented services are given priority in determining the appropriate service model for children receiving service from child first reception centers.
5. Ensuring the development of a scientific scale in which the risks and needs of the child can be determined in order to be applied to children who are admitted to the child first reception centers and to be used in determining the appropriate service model.
6. Carrying out the opening and closing procedures of child first reception centers in coordination with the department of the institutions to which the first reception centers are affiliated.
7. Ensuring that plans and programs are prepared and implemented for the follow-up of children staying in child first reception centers in terms of education.
8. Developing performance and quality criteria in the fields of the Directorate General, collecting and analyzing information and data for increasing performance.
9. Ensuring the implementation and coordination of the measures specified in the Child Protection Law.
10. Carrying out the secretariat of the central coordination established in accordance with the Child Protection Law, following up the actions of provincial and district coordination and the precaution decisions and cooperating with stakeholder institutions and organizations to improve the quality of the service provided.
11. Evaluating and coordinating the services offered for children, standards in practice, programs for children by planning field visits.
12. In case of emergency disasters, managing the first reception centers according to the requirements of the emergency and providing services for children immediately.
13. Analyzing all data related to its field of duty, conducting studies and monitoring to improve the quality of services for children.
14. Evaluating the budget, investment, project, training, publication and opinion requests related to the field of duty.
15. Preparing all kinds of reporting, tables, graphics, information notes and the like in order to collect all data related to its field of duty and to be understood correctly and better, and sharing them with the units in need.
16. Carrying out and following up the procedures related to the petitions, information applications, CÎMER applications and citizen requests related to the field of duty.
17. Performing other duties assigned by the Director General.